Returns + Exchanges
The Knotty Fox prides itself on hand-crafted, high quality products that will satisfy every customer. However, we do realize that there are times when products are not quite as they were envisioned upon receiving them, although we hope that is never the case. If so, while we do not do returns, we do except exhanges...
In the event that you would like to exchange your product because you are not 100% happy, we want to accommodate you and make your day! The process is simple. Email email@example.com to let us know you would like an exchange and please include details such as your name, order number, product ordered, and explanation as to why you would like an exchange. Please let us know what you would like to exchange for as well, and we will make it happen! If exchanging for something of a higher value, you will simply owe the remaining difference. You will be responsible for the shipping of the original purchase back to us and the shipping cost of your new choice.